When you have a small business, you’re going to continuously have ups and downs, but you know that when the phone calls flood in, they really come in hard. You don’t have all the time in the world to answer everyone’s phone call, and because of this, you’re going to need some sort of staffing solution, and believe it or not, the best solution often comes down to hiring an answering service. In this guide, we’re going to tell you how your business can greatly benefit by using a call center for after-hours live answering services because even if we wanted to, we can’t always be right by our phone 24 hours a day.
What Does a Good Answering Service Do?
Well, think of it like your own virtual office attendant or secretary. The best answering services are there to answer your calls that are to your company 24 hours a day, 365 days a year. They can act like a filter when it comes to being your go-to for customer support, and they’ll represent your company to the fullest, many times fooling your customers into believing that they’re actually talking to someone in your office! With professional services, they handle things like forwarding, ticket escalation, routing calls directly to proper voicemails, and more; all at a lower cost than you would pay for having to hire your own team to do this all yourself. You can even get a fully customized user panel so you can monitor and access information regarding the calls, your clients, and more.
What Do You Get with Direct Line?
With Direct Line Tele Response, headquartered in Berkeley, California and online at https://www.directlineinc.com/after-hour-answering-services, you get a full-service answering service that has been around for more than 39 years. They started out as an urgent dispatch messaging service, and have since grown to provide answering solutions for companies all over in numerous industries of almost every category, from medical answering services, call center services, enhanced voicemail, FAQ services, and even small business support.
What you get when you sign up for their services is a plethora of things. They can offer live virtual receptionist at all hours of the night so you can have someone who can speak to your customers no matter what time of day it is. They can allow you to worry about what’s important, and that’s your company and the work that needs to be done in the office. Not only this, but you can get services that also give you solicitation control (believe me, solicitations can get out of hand when you own your own business). This allows the right calls to get through to you.
DirectLine offers more than just 24 hour call services, from legal answering and advice, as well as medical answering services for starters. They can also act as a live receptionist for your business all hours of the day, and even help you with reservation scheduling, and even give you e-mail monitoring services. Their prices are at a reasonable price, and all you have to do is send the comment form after filling it out to get started and get a good quote!