You have to focus on the enterprise strategy – market leadership and value creation, then the customer’s voice is of paramount importance. Any improvement to the current system is only warranted when the returns are in the form of satisfied customers.
The need for continuous innovation is the result of growing customer demands and technological challenges.
Customer identification
The point here is which client to listen to. There will be a large group of customers who are interested in most companies. For example, a credit card company will have clients ranging from retirees, newlyweds, high-income individuals, and so forth.
But maybe mine workers, farmers or self-employed clients. Each part will have its claim, and the organization must decide which vote to listen to.
Market Matrix
One way to determine which client to listen to is by making a matrix of products or market – an array of products and markets targeted. This will help companies understand the right products for any market and, most importantly, the variation in production lines that will provide a voice direction for the customer.
Some criteria for determining the market or product to be used are market size, growth rate, margins in the product, market share and product competitiveness. Six Sigma can identify the problem by talking to customers and employees, calculating the cost of these problems, and determining the solution to eliminate these problems initially. The positive result is increased profitability and loyal customer building.
The products from the Six Sigma project will be disposed of based on the results of this study. For example, home mortgage loans will be suitable for newly married couples and individual returns more than retired clients. Not that they will not be useful to retired customers, but Six Sigma efforts must rely on the voice of other groups of customers.
In short, Six Sigma will not invest in the retired client segment as much as couples or self-employed people invest.
Value of money
Customer satisfaction is not the customer’s voice. They are not linked to market performance. Happy customers may not necessarily be loyal clients or profitable clients. Although there are good grades in customer satisfaction, some companies realized that their market share is low.
To increase market share, prices do not necessarily have to be reduced – but companies need to check whether they give value. Between quality and price, what the customer wants is value, and cost proves to be the best follower of market share.
Amazon six sigma initiatives to succeed, it knows which client to listen to is most important in developing a consistent, long-term strategy. It means giving the customer value to adopt a new improved approach that is in line with the organization’s objectives.
What is the appropriate Six Sigma Training Company for you?
Now that you know what Six Sigma has to do and why your company is thinking about hiring it, the last question is how to find the right consultant for your company. Well, the first thing is to determine what you want to accomplish by implementing Six Sigma and if you wish to apply it at the company level or in specific areas only. This decision should not be taken by you alone, but at the conference with other company employees, because implementation should be given high priority and support if it is to proceed.
Once you establish the benefits of implementing Six Sigma and get approval from your colleagues, you should ask references from colleagues in other companies about how to handle their Six Sigma training. Six Sigma is a business for people, so it’s also important to talk to some black belts or the managers of any of the Six Sigma companies listed on the shortlist to see if you click on them and have the required level of experience.
Their level of work experience is not necessarily related to the level of mutual understanding and abilities as trainers, because proper training means that your colleagues have skills that are transferable to other industries. Also, consider the breadth of service provided. Will the people who begin the training start in the end? Do they have their training materials? Will there be an office to assist staff in contacting after completing the training to inquire about any problems of the type Six Sigma may arise in the future?
Finally, once you know how many defects the process is currently producing and determine the number you will be satisfied with at the end of the project, you are in a position to start looking for the best six Sigma trainers for your company.
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