Konami has not been doing so well due to their unresponsive PR and the fact that they let an unfinished title, the Silent Hill HD Collection, into the wild with a price tag of $60. Last month Konami corrected themselves and earned some praise for releasing a patch for the PlayStation 3 version of the Silent Hill HD Collection, and then messed it all up by announcing that they would not be fixing the Xbox 360 version of the game.
To tell the fans that they are extremely sorry, Konami will be allowing the fans that bought an Xbox 360 version to pick out one of the free games that they are offering.The only catch is that you need the receipt that came with the game after you bought it.
According to Konami’s Official Facebook page “Please send your receipt to Konami Customer Service for verification and further details on how to exchange your product. This offer is only valid for Silent Hill HD Collection (Xbox 360 version) games purchased on or before 08.08.2012. All requests must be made in writing and submitted on or before 10.07.2012 and is subject to availability. Any inquiries received after this date will not fall under this exchange program. This offer valid for purchases made in North and South America.”
There are about over 100 games that the player can choose from, which is pretty much Konami’s entire line-up of games from the PS2 era and on. This whole thing is really more of an exchange than compensation.
Konami stated that it couldn’t fix the bug for the same reasons that Phil Fish could not fix FEZ. Apparently Konami is making it extremely expensive to give the fans the patch that they deserve and are instead giving them an exchange if they kept their receipts.
I don’t know about you, but that sounds a little shady to me.